FAQ: Frequently asked question

Credit cards and prepaid card

General questions


Card owner


Insurance coverage

Apple Pay

  • What is “Apple Pay”?

  • Where can I use Apple Pay to make payments?

  • How to activate Apple Pay on your Apple device?

  • How to use Apple Pay to pay for my purchase?

  • Is this payment solution really secure?

  • Which cards are compatible with Appel Pay?

  • Which devices are compatible?

Other advantages

  • What is the "Surprize" bonus program?

  • How to join the "Surprize" program?

Download the "My Card" app

For CIM Banque's customers who own a Travel Cash or a Prime Card:

  • Budget overview
  • Card blockage
  • Card management & Save options
  • Store multiple Swiss Bankers
  • Storage of Card number and Internet code
  • Country information
  • Helpful Card Guide