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FAQ: Frequently asked question

Credit cards and prepaid card

General questions

  • How to apply for a card?

  • Do I need a CIM Bank account to get a card?

  • With which type(s) of card(s) can I pay online?

  • What is a prepaid card or debit card?

  • What currencies are available for the proposed cards?

  • How to choose the currency of my card?


Card owner


  • What should I do if I lose or get my card stolen?

  • Can a card blocking be canceled?

  • What is the PayPass™ function of my card?

  • Is it really secure?

Insurance coverage

Apple Pay

  • What is “Apple Pay”?

  • Where can I use Apple Pay to make payments?

  • How to activate Apple Pay on your Apple device?

  • How to use Apple Pay to pay for my purchase?

  • Is this payment solution really secure?

  • Which cards are compatible with Appel Pay?

  • Which devices are compatible?

Other advantages

  • What is the "Surprize" bonus program?

  • How to join the "Surprize" program?

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